Rubbish Clearance Brixton Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Brixton provides rubbish removal and related waste collection services to domestic and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Service means any rubbish clearance, waste collection, removal, loading, transportation, disposal or related service provided by Rubbish Clearance Brixton.

1.2 We, us, our means Rubbish Clearance Brixton, the service provider.

1.3 You, your, customer means the person, business or organisation requesting and paying for the Service.

1.4 Waste means any items, materials, junk, rubbish or refuse presented by you for collection as part of the Service, excluding any prohibited items as set out in these Terms and Conditions.

1.5 Worksite means the address or location where the Service is carried out.

2. Scope of Services

2.1 We provide rubbish clearance and waste removal services for households, landlords, agents and businesses within our waste collection service area.

2.2 Our Service typically includes the loading of waste items into our vehicles, transportation of those items, and delivery to an authorised waste transfer station or disposal facility.

2.3 The exact scope of each job, including the amount and type of waste to be removed, will be agreed at the time of booking or during an on-site assessment.

2.4 We reserve the right to refuse to remove any items that, in our reasonable opinion, are unsafe to handle, prohibited by law, or fall outside our agreed Service.

3. Booking Process

3.1 You may request a Service by contacting us via telephone or other communication channels that we make available.

3.2 At the time of booking, we will ask for information including your name, contact details, worksite address, type and approximate volume of waste, access arrangements, and preferred date and time.

3.3 Any quote given prior to arrival is based on the information you provide and is an estimate only. Final pricing may vary after inspection of the waste on site.

3.4 Your booking is accepted when we confirm the date and approximate arrival window for our collection crew. We reserve the right to decline any booking request at our discretion.

3.5 You must ensure that all information you provide is accurate and complete. We are not liable for delays, additional charges or failure to complete the Service arising from inaccurate or incomplete information.

4. Access and Worksite Conditions

4.1 You must provide our crew with safe, reasonable and timely access to the worksite and to all waste that is to be collected.

4.2 You are responsible for obtaining any necessary permissions, permits or authorisations to allow us to access the worksite, including from property owners, managing agents or neighbours, where applicable.

4.3 If access is restricted, unsafe or significantly different from what was described at the time of booking, we may:

a. Adjust the quoted price to reflect the additional time or labour required; or

b. Decline to carry out all or part of the Service, in which case a call-out or cancellation charge may apply.

4.4 You must ensure that the worksite is free of hazards such as exposed sharp objects, unsafe structures, aggressive animals or hazardous substances that could endanger our crew.

5. Waste Types and Restrictions

5.1 We collect general household rubbish, bulky items, garden waste and certain types of commercial waste, subject to applicable regulations and facility acceptance.

5.2 We do not collect hazardous or special waste unless expressly agreed in writing in advance and in compliance with applicable regulations. Prohibited items may include, but are not limited to:

a. Asbestos or materials containing asbestos.

b. Clinical or medical waste, syringes or pharmaceuticals.

c. Chemicals, solvents, paints, oils, fuels or corrosive liquids.

d. Pressurised cylinders, gas bottles or explosives.

e. Electrical equipment classified as hazardous beyond standard household WEEE unless pre-agreed.

5.3 If hazardous or prohibited waste is found within the load that was not disclosed to us in advance, we may refuse to remove it, return it to you, or arrange specialist handling at additional cost. You will be responsible for any charges, fines or costs we incur as a result of such waste being included.

6. Pricing and Quotations

6.1 Our prices are usually based on a combination of volume, weight, labour time, type of waste and disposal charges.

6.2 Any quotation provided before collection is an estimate only and is subject to confirmation on site once our crew has inspected the waste.

6.3 If the actual volume or nature of the waste differs significantly from what was described, we may adjust the price accordingly or decline the job.

6.4 All prices are given in pounds sterling and may be subject to applicable taxes. Any such taxes will be clearly identified on your invoice.

7. Payments

7.1 Payment is due in full on completion of the Service, unless alternative terms are agreed in writing in advance.

7.2 We accept commonly used payment methods, which may include cash, card payments and bank transfer, subject to availability at the time of service.

7.3 For commercial clients and account customers, separate payment terms may apply. Payment must be made in accordance with those agreed terms.

7.4 If payment is not received by the due date, we reserve the right to charge interest on the overdue amount at a reasonable commercial rate until payment is received in full.

7.5 You are responsible for any bank charges, card surcharges or transaction fees that may be imposed by your payment provider.

8. Cancellations, Rescheduling and Waiting Time

8.1 You may cancel or reschedule a booking by contacting us as soon as possible.

8.2 If you cancel more than 24 hours before the agreed arrival window, no cancellation fee will usually be charged.

8.3 If you cancel less than 24 hours before the agreed arrival window, or if our crew arrives and is unable to proceed due to your act or omission, we may charge a reasonable call-out or cancellation fee to cover our costs.

8.4 If our crew is required to wait more than 15 minutes after arrival due to lack of access, incomplete waste preparation or other issues within your control, we may charge additional waiting time at our standard hourly labour rate.

8.5 We will use reasonable efforts to attend the worksite within the agreed arrival window, but this is not guaranteed. Times may vary due to traffic, weather, operational issues or other circumstances beyond our control. We are not liable for any loss or inconvenience arising from delays, but we will keep you informed and offer the next available time slot where possible.

9. Your Responsibilities

9.1 You confirm that you are the owner of the waste or have the owner’s authority to arrange its removal.

9.2 You must ensure that any items you wish to keep are clearly separated from the waste to be removed. We are not responsible for removing items that you fail to separate from the waste.

9.3 You must provide accurate information about the nature, quantity and location of the waste and notify us of any issues that could affect the Service, such as restricted access, parking limitations or time restrictions.

9.4 You are responsible for providing suitable parking or permits where required for our vehicles. Any parking charges or penalties incurred as a direct result of providing the Service at your request may be added to your invoice.

10. Our Responsibilities

10.1 We will perform the Service with reasonable care and skill, using competent personnel and appropriate equipment for the job.

10.2 We will transport and dispose of collected waste only at authorised facilities in accordance with applicable waste regulations and good environmental practice.

10.3 We will hold and maintain any licences, registrations or approvals legally required to carry out our waste collection activities.

11. Waste Handling, Duty of Care and Regulations

11.1 We operate under relevant UK waste legislation and the duty of care regulations that apply to carriers, brokers and keepers of controlled waste.

11.2 Where required, we will issue a waste transfer note or other documentation evidencing the transfer of waste from you to us or to a third-party facility.

11.3 By using our Service, you acknowledge your own duty of care for waste and agree to cooperate with us in providing information needed for waste documentation, such as the type and origin of the waste.

11.4 We may, at our discretion, separate and send suitable items for reuse or recycling rather than landfill, where appropriate facilities are available.

12. Liability and Limitations

12.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to limit or exclude liability.

12.2 Subject to clause 12.1, we are not liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of goodwill arising out of or in connection with the Service or these Terms and Conditions.

12.3 Our total aggregate liability to you in respect of any claim arising out of or in connection with the Service shall, to the fullest extent permitted by law, be limited to the total price paid or payable by you for the specific Service giving rise to the claim.

12.4 You must notify us in writing of any damage to property or other issues arising from the Service within 48 hours of completion. We may not be liable for any claim raised outside this period where we have been deprived of the opportunity to inspect, verify or remedy the issue.

12.5 We are not responsible for any damage to driveways, access roads, surfaces or underground structures caused by the weight or movement of our vehicles, where you have requested or agreed to their use on such areas.

13. Insurance

13.1 We maintain public liability and other relevant insurances appropriate for our rubbish removal activities.

13.2 Details of our insurance cover are available on request. Our liability to you remains subject to the limitations set out in these Terms and Conditions.

14. Complaints and Disputes

14.1 If you are dissatisfied with any aspect of the Service, you should contact us as soon as possible, providing your name, contact details, job reference and a description of the issue.

14.2 We will investigate your complaint and aim to respond within a reasonable timeframe. Where appropriate, we may offer to rectify the issue, provide a partial refund or propose another suitable resolution.

14.3 These Terms and Conditions do not affect any statutory rights you may have under consumer protection legislation.

15. Events Beyond Our Control

15.1 We are not liable for any delay or failure to perform the Service where such delay or failure is due to circumstances beyond our reasonable control, including but not limited to extreme weather, traffic incidents, accidents, breakdowns, strikes, civil disturbances or changes in law.

15.2 In such circumstances, we will use reasonable efforts to minimise the impact on you and to rearrange the Service as soon as reasonably possible.

16. Data Protection and Privacy

16.1 We will collect and process personal information such as your name, contact details and service history for the purpose of managing bookings, providing the Service and handling payments and enquiries.

16.2 We will handle your personal information in accordance with applicable data protection laws and use it only for legitimate business purposes connected with our rubbish clearance services.

16.3 We will not sell your personal information to third parties. We may share it with trusted service providers involved in delivering our services or complying with legal obligations.

17. Variations and Updates

17.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices.

17.2 The version of the Terms and Conditions in force at the time of your booking will apply to that particular Service. We recommend that you review this page periodically to stay informed of any changes.

18. Severability

18.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.

19. Governing Law and Jurisdiction

19.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service provided, shall be governed by and construed in accordance with the laws of England and Wales.

19.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service.

By booking a collection with Rubbish Clearance Brixton, you confirm that you have read, understood and agree to these Terms and Conditions.